Help & Support
We're here to help you
with confidence
Reach the Soni Pannalal Bhojraj support team by phone, email, or WhatsApp. We typically respond within a few business hours.
Contact Us
Registered Office
SONI PANNALAL BHOJRAJ
Amli Ka Bas, Chowk Ka Chowk
Jodhpur – 342001, Rajasthan, India
Bullion & Jewellery
Amli Ka Bas, Chowk Ka Chowk
Jodhpur – 342001, Rajasthan, India
Bullion & Jewellery
Business Hours
Monday – Friday
9:00 AM – 7:00 PM IST
Open
Saturday
9:00 AM – 5:00 PM IST
Open
Sunday
Closed
Closed
Public Holidays
Closed
Closed
Support Categories
Account & Login
Password reset, OTP issues, account access and profile updates.
Live Rates
Rate feed not updating, stale prices, or display issues in the app.
Bank Details
Queries about displayed bank information or payment references.
KYC & Documents
Document upload failures, KYC verification status, or re-submission.
Notifications
Push notification delivery issues, silent alerts, or device registration.
Security & Privacy
Data concerns, suspicious activity, or account security queries.
Frequently Asked Questions
How do I reset my account password?
Open the app, tap Forgot Password on the login screen, and follow the OTP-based reset flow. If you encounter any issues, email us at spb.jodhpur@gmail.com with your registered mobile number.
Why is my live rate feed not updating?
Ensure you have a stable internet connection. Pull down on the rates screen to refresh. If the issue persists, force-quit the app, reopen it, and try again. Contact support if the problem continues.
My KYC documents were uploaded — why is my account still pending?
KYC verification is conducted manually by the admin team during business hours. If your account remains in Pending status for more than 24 working hours after upload, contact us via phone or WhatsApp for a faster resolution.
Is my personal and financial data secure?
Yes. All data is encrypted in transit using TLS 1.2+ and stored securely on cloud infrastructure. We do not sell or share your personal data with third parties. See our Privacy Policy for full details.
How do I update my firm name or profile details?
Profile updates are handled by your account administrator. If you are the account owner and need changes, contact us at +91 98285 27701 and our team will assist you directly.
I'm not receiving push notifications — what should I do?
Check that notification permissions are enabled for the app in your device settings. If enabled and you still don't receive notifications, log out and log back in to refresh your device token. Contact support if the issue persists.